ListMailPRO Email Marketing Software Forums
ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: webmaster40 on October 31, 2007, 11:18:23 am
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HELP! Paid for and received full installation - thank you.
Figured I would no problems going that route, BUT, after uploading a list, creating an email and trying to send - ran into SMTP issues. Thought I fixed those as the test FINALLY went ok... then as I tried to send the email to the list, got the following message:
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Checking mail... Cannot connect to mail.bytemetopia.com
Connecting to SMTP server... Connected!
Authenticating User/Pass... Authenticated!
admin-16-MySQL server has gone away
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PLEASE HELP - my client is NOT happy with the delay. Their email is time sensitive.
Thank you for your quick response.
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Greetings,
It appears the MySQL server may be overloaded. Please talk to the web host about the "MySQL server has gone away" error (MySQL docs (http://dev.mysql.com/doc/refman/5.0/en/gone-away.html)) and the possibility of optimizing MySQL so connections are not lost.
I suggest also that they check disk space, restart the MySQL service or web server or even do a full reboot.
Regards