ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: bposton on March 03, 2008, 07:59:04 am

Title: Backup errors
Post by: bposton on March 03, 2008, 07:59:04 am

Hi Dean (and everyone else)
I'm humming along just fine these days. However, today I attempted to do a backup and instead of the application sending me back to the edit config page with the downloadable file, I got the following message on an empty webpage:
"Optimizing tables... DONE Writing backup file - Please wait... db error accessing table lm_follow"
I waited for a few mintues and nothing happened so I deleted the .LM file from my attach folder. Then I tried it again, and got the following message:
Optimizing tables... DONE Writing backup file - Please wait... DONE Verifying backup file... OK gZipping...
Again, I wated for several minutes and all I was seeing was and empty webpage with this text. I was not being directed back to the config screen to download anything.
I was able to find the zip file and the .LM file in the attach folder so I downloaded it from there and deleted the .LM file, but I'm wondering why the strange messages?
Thanks as always!
Ben

Title: Backup errors
Post by: DW on March 04, 2008, 10:42:11 am

Hi Ben,

I will require access to your installation to be able to test this and offer an explanation.  You can securely submit your info here (http://listmailpro.com/support?t=other).

Regards

Title: Backup errors
Post by: bposton on March 05, 2008, 01:14:04 pm

Done - thanks!
Ben

Title: Backup errors
Post by: DW on March 09, 2008, 05:31:28 am

Since *** is such a huge host, on a hunch I tried decreasing the memory buffer for the ZIP process from 2MB to 1MB. It worked. You can now zip and unzip backup files!

For others with the same problem, in editconf.php, change this:

Code: [Select]

$memory_limit = 2 * 1024 * 1024;
to this

Code: [Select]

$memory_limit = 1 * 1024 * 1024;
Note there are -two- instances of this in the file.

Regards :)