ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: jed on November 14, 2006, 05:43:09 am

Title: blank email subscribe - storing emails - not sending welcome
Post by: jed on November 14, 2006, 05:43:09 am

Hi,

I'm using the blank email subscribe functionality in ListMail.

It all seems to be set up fine.

I followed these instructions:

1) echo "sbs: /etc/smrsh/signup-list8.cgi" >> /home/virtual/USERNAME/etc/aliases
2) cd /home/virtual/USERNAME/etc/smrsh
3) ln -s ../../var/www/cgi-bin/listmail/signup-list8.cgi
4) chroot /home/virtual/USERNAME
5) newaliases
6) exit (to return back from chroot)

- Emails are signed up to the list no problem. However Listmail doesn't send the welcome message even though this option is ticked in the CP.

Any ideas?

Thanks.

Title: blank email subscribe - storing emails - not sending welcome
Post by: DW on November 21, 2006, 07:56:53 pm

Greetings,

Sorry, this request got lost in the mix. :(

Welcome, confirmation and some notification messages use PHP mail() (as opposed to SMTP for larger list email).  I suspect there may be a problem with the function on your server. Do you receive the welcome message when you use the form-based subscription method?

If yes, then this could be a bug.  ListMail should send the (same) welcome message with either method of subscription.

Regards

Title: blank email subscribe - storing emails - not sending welcome
Post by: jed on November 22, 2006, 01:48:59 am

Hello Dean,

> Do you receive the welcome message when you use the form-based subscription method?

- Yes form based method welcome messages are received. We have Listmail up and running smoothly apart from this issue with the Blank email welcome messages.

Cheers.

Title: blank email subscribe - storing emails - not sending welcome
Post by: jed on November 22, 2006, 03:59:50 am

I manually added user to a blank email list - got following error:

Quote

Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 2121801 bytes) in /var/www/html/mail/mimepart.php on line 272

Hope that helps.

Title: blank email subscribe - storing emails - not sending welcome
Post by: DW on November 22, 2006, 02:19:16 pm

It shouldn't be using this much memory... Are you, perhaps, sending a large attachment with your welcome message?

Regards

Title: blank email subscribe - storing emails - not sending welcome
Post by: jed on December 18, 2006, 03:33:56 am

Hello Dean,
After extensive testing we still cannot get this to work. There is an attachment - 2mb. The hosting company has assigned a 16mb memory capacity to the account so this is ample.

However the welcome message is still not sent by Listmail.

The welcome message is sent when there is no attachment.

Any ideas?

Thanks

Title: blank email subscribe - storing emails - not sending welcome
Post by: DW on December 19, 2006, 05:46:55 am

Jed,

Unfortunately I do not have experience sending that size of attachment through PHP mail()... There may be a limit on the size of the message in there, or a limit on the amount of ram a single PHP mail "background" process can take up (2MB would be a lot with a large amount of messages)

Are you able to send email containing a smaller but similar format attachment?  ie. a smaller ZIP in place of a larger ZIP?  If so, there must be some sort of limit being hit.  If you can't send any attachments I would be willing to investigate with access (http://listmailpro.com/support?t=other).

Regards