ListMailPRO Email Marketing Software Forums
ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: davidmccready on July 17, 2006, 07:31:48 am
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Dean
Are you running this operation all on your own?
And what time zone are you in?
When I purchased your product it was because:
1. One of your existing users recommended it.
2. Your marketing implies that it is easy to use and by implication install.
Many days later I am still encountering some basic problems getting it to work at all..... see earlier unanswered postings.
If I was a computer programer I am sure I would have figured it all out by now.
Perhaps an upgraded instilation wizard would be a step forward for regular guys like me.
The problems I am encountering must have very simple solutions.
How does this customer support system work, in case I am expecting too much?
Thanks anyway for the first problem fixed.
I look forward to enjoying the second fix.
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Hi David,
Yes, I run ListMail and a few other projects including server management, hosting, other web sites, etc. on my own. I'm in the Pacific time zone (-8GMT) but it's not necessarily a good indicator of when I'm at my computer.
Many days later I am still encountering some basic problems getting it to work at all..... see earlier unanswered postings.
I apologize for the delay - I took a couple days off this weekend (for a change) to get out of the house.
How does this customer support system work, in case I am expecting too much?
Basically I try to stop by the forum at least a few times per day to answer your questions for free. Sometimes, however (depending on what's going on) it can take a little while for me to get back to you here. If you order tech support from http://listmailpro.com/support your service should be quicker.
Please let me know if you have any more questions!
Regards, DW