ListMailPRO Email Marketing Software Forums
ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: msilveira on November 27, 2006, 12:28:34 pm
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Hi,
I have been using Listmail for a while now and just noticed a problem I am having.
I received a rather nasty e-mail from one of my subscribers telling me that they had clicked on the opt-out link at the bottom of my newsletter on several diffrent ocassions but kept receiving them anyway. When I checked the user database they still showed up as active instead of removed, so I manually removed them.
I proceded to set up a test list and added just my email address to it. Then I sent out a mailing with the opt-out link at the bottom. I received the mailing and clicked on the opt-out link and everything seemed to work and I ended up at my "Sorry to see you go" page. However, when I checked the user database I was still active.
In short the opt-out link is taking the user to the correct page but it is not removing them from the list.
What could be causing this and how do I fix it?
Thanks
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Greetings,
If you haven't already please update to the latest version of ListMail available in the member area. If you continue to have troubles please submit a bug report at the following URL. Along with your information please include the exact steps taken to reproduce the error, including list #.
http://listmailpro.com/support?t=other
Regards