ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: dawn on September 12, 2005, 06:47:53 am

Title: Problem with sending HTML newsletters
Post by: dawn on September 12, 2005, 06:47:53 am

I searched through the forums, but couldn't find an answer to my question, so please forgive me if it's been asked before.

I've been trying to send out an HTML newsletter.  The HTML version comes out perfect, but the text version is blank.  When I schedule the newsletter, I do actually paste in a text version, so that shouldn't be the case.

I just recently upgraded to 1.84, but I had this problem with previous versions as well and never followed through with finding out why.

What am I doing wrong?  I'd appreciate any suggestions!  Thank you!

Title: Problem with sending HTML newsletters
Post by: DW on September 12, 2005, 07:39:20 am

Please submit your information at http://listmailpro.com/support under "Other" (along with a note) and I will investigate this issue.

Regards

Title: Problem with sending HTML newsletters
Post by: dawn on September 14, 2005, 10:13:12 am

Thank you!  I submitted per your request.  Please let me know if you need additional information.

Title: Oppostie effect
Post by: techhead on September 21, 2005, 07:29:53 pm

I can send text only, but when I put in the html code, nothing comes through. All I get is a blank email. It used to work on WHM CP, but now I am on Hsphere CP so maybe that is where the differecne is. Also, when the email arrives, the subject always has back slashes as in: "\\"Techhead News\\

I can live with the backslashes, but the html is a problem. It must be a server relationship because it worked on cPanel brand just fine.

Is there something I can alter to get it to work?

Title: Problem with sending HTML newsletters
Post by: DW on September 25, 2005, 12:54:08 pm

Are you on v1.84?  Slashes should not be a problem anymore - these types of errors were more common at the inception of ListMail.

Please submit your server info as per my post above to Dawn so I can do some troubleshooting on the HTML issue.

Regards