ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: office2 on May 16, 2007, 11:55:27 am

Title: Problems importing since changing server
Post by: office2 on May 16, 2007, 11:55:27 am

Hi Dean,

Just wondered if you could help with a little problem I've been having with Listmail. I've used the import function a number of times without problems, however since I changed over to my own server [after volumes increased], now the import function doesn't work any more.

There's no error messages, or anything to suggest that something's up. Just when you select the file & hit the button, it just goes back to the first import screen as if you'd just hit "Cancel."

Any ideas?

Thanks for your help.

Richard

Title: Problems importing since changing server
Post by: DW on May 16, 2007, 12:13:48 pm

Hi Richard,

Did you set the permissions on the ListMail attach folder?  This is the single-most important factor for file uploads.

http://www.listmailpro.com/help/attach.html

Quote

You must set or CHMOD permissions on the /attach/ directory to 777 or read, write, & execute access for all users

Regards

Title: Problems importing since changing server
Post by: office2 on May 17, 2007, 10:26:27 am

Hi Dean,

Thanks for your quick reply!

I've checked with our techie guy and it seems that that's all set up as it should be.

What should I check next?

Thanks

Richard

Title: Problems importing since changing server
Post by: DW on May 17, 2007, 11:37:21 am

Hi Richard,

There isn't much else I can think of - I guess you should check that your ListMail URL, on the Configuration page is correct.

If you continue to have troubles please submit your info (http://listmailpro.com/support?t=other) for an investigation.

Regards

Title: Problems importing since changing server
Post by: office2 on May 17, 2007, 12:10:19 pm

Thanks Dean,

Yep, the URL seems right unfortunately.

I believe we submitted all our info for an investigation in January when we were having some problems with funny characters being displayed but I don't think we ever closed the case - Do you still have our details on file?

Thanks

Richard

Title: Problems importing since changing server
Post by: DW on May 17, 2007, 01:50:09 pm

Richard,

I have updated ListMail to the latest available from the member area.  You were on v1.86b and the latest is v1.87d.  It now appears to work.:D

Please let me know if I can be of further assistance!

Regards

Title: Problems importing since changing server
Post by: office2 on May 22, 2007, 05:21:12 am

Fantastic!

Thanks for all your help Dean! :D

Richard