ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: profiles on May 29, 2004, 06:53:52 am

Title: Question marks in user tracking?
Post by: profiles on May 29, 2004, 06:53:52 am

Dean,

Why do I see question marks (?) where there should be "names, email address & list number" when I check the tracking page?

Here's a look at what I see:

Date Time                   Link        Name     Email       List

2004.05.04 16:18:58   TeleBook    ?             ?             ?

2004.05.04 16:17:14   TeleBook    ?             ?             ?

2004.04.29 17:28:32   ftc1            ?             ?             ?

2004.04.29 12:12:26   TeleBook    ?             ?             ?

2004.04.28 12:27:18   TeleBook    ?   ?             ?

2004.04.27 17:42:35   ftc1            ?   ?             ?



I look forward to your response.

Thanks,

Mike

Title: Question marks in user tracking?
Post by: DW on May 29, 2004, 12:50:14 pm

Mike,

The question marks appear when you do not have "Track Users" enabled for your links.  When users are not tracked we cannot fill in the name, email, or list of each hit.  We can, however, still track the date and time of each hit to each link.

ListMail tracking still remains at a very basic stage in favour of implementing more useful and complicated features.  I will be improving the process in the near future, however.

Title: Track Users
Post by: profiles on June 02, 2004, 10:34:17 pm

Dean,

The "Track Users" option IS enabled and I still get some click throughs with the question marks. Not all of the tracked hits have question marks, many have their name & email address.

Thanks,

Mike

Title: Question marks in user tracking?
Post by: DW on June 03, 2004, 11:11:16 am

The question marks can also be caused when a user clicks the link then removes themselves from your list.  You should still see data if you use the "Keep removed users in database but don't mail" list option.