ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: Tim Pickles on April 29, 2008, 08:57:32 am

Title: Re - Follow ups not working
Post by: Tim Pickles on April 29, 2008, 08:57:32 am

I wonder If you could please help me. I have had listmail for about 2 years now and it is definately not sending out the follow up emails anymore, I do believe it was originally. It now just sends the welcome email (on all 40 programs) then that is it.

I believe I have all the follow ups set up correctly the first follow up intended to go out 48 hours later (delay set at 1) then so on, I have not changed anything it has just stopped sending the follow ups and they are sitting in the queue.

Could someone please help me with this is a big problem and we need to get it fixed ASAP.

The easiest way to contact me is to send me an email, which is tpmf@picfaw.freeserve.co.uk

Thankyou

Tim Pickles

Title: Re - Follow ups not working
Post by: DW on May 05, 2008, 04:52:10 pm

Hi Tim,

It sounds like something changed at your web host.  It's possible they disabled "wget" the system utility used by the task.

Here's the help page for the task...:
http://www.listmailpro.com/help/dailymail_cron.html

You probably still have the old task set up, it just doesn't work.  So I would advise contacting your host about the "best way" to "browse to a web page each day" and then update your cron task.

For hands-on assistance with this please order a Server Analysis here:
http://listmailpro.com/support?t=analysis

You may also respond here in the forum for more free hands-off assistance.

Regards

Title: Re - Follow ups not working
Post by: Tim Pickles on May 07, 2008, 02:53:08 am

Quote from: "DW"

Hi Tim,

It sounds like something changed at your web host.  It's possible they disabled "wget" the system utility used by the task.

Here's the help page for the task...:
http://www.listmailpro.com/help/dailymail_cron.html

You probably still have the old task set up, it just doesn't work.  So I would advise contacting your host about the "best way" to "browse to a web page each day" and then update your cron task.

For hands-on assistance with this please order a Server Analysis here:
http://listmailpro.com/support?t=analysis

You may also respond here in the forum for more free hands-off assistance.

Regards

Hi DW,

Thankyou for getting back to me, I have the cron task code suggested in the help section pasted into my control panel...and I have double checked everything else and Iam sure this is ok too..so will try the 2 options suggested...my provider is host 4 profit, are there any know problems with this one?

Thankyou

Tim