ListMailPRO Email Marketing Software Forums
ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: jlehman1 on June 18, 2004, 04:56:18 am
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Can someone remove thier email by emailing to remove_from_list@email.com?
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Previously, a CGI script was included with the program to allow users to remove themselves by sending a blank email. I have removed this script from recent releases, however, due to the fact that if you use form-based subscription a user might subscribe a "catch-all" address that cannot easily be sent "from" to facilitate removal. This was causing a lot of complaints.
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I am not sure I understand. Are you saying a subscriber might use one email for multiple subscriptions and one removal request for one list was causing the removal to occur on multiple lists?
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What I meant was if someone uses form subscription they could use a "catch-all" email address like newsletterx@domain.com. Then, if you solely used blank email for unsubscription, the user could not remove themselves because their email client would only be set up to send "From" name@domain.com.
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What about having the user put the word remove in the subject if they hit reply to an email sent from a specific email list. So the program would only remove if the email coming in matches a list that has email eclublist@adress.com and remove is in the subject? This is just me throwing out a suggestion I don't know how hard it is?
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We will still run into the same problem. If you use form subscription the user will not be able to remove themselves if they sign up with a catch-all account because they cannot easily send "From" this address.
Instead of using the email approach I highly recommend you include a message code of the type "Remove Link" in your emails to be sure your users can remove themselves.