ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: jac on July 22, 2005, 05:02:53 am

Title: Suddenly I am getting an error whilst sending...? HELP....
Post by: jac on July 22, 2005, 05:02:53 am

A part way through all mailings I get the following message.  Never seen it before but does anyone know what is happening and how a NON TECHIE lilke me can sort it out.  I have seen and not reallyunderstood one posting in  the forum but other than that...

Quote

Sending error. Check your mail settings.

Queue Row: queueid=85e4c70368ea252c25ba71b63e4cf17d msgtype=1 userid=23521 msgid=67 email=amy@wottmail.com)

Server said:503 Valid RCPT TO must precede DATA

I cancelled the mailing at the top of the config panel but I have no idea who has recieved the emails...I don't want to resend to them of course but again how do I find them out. Very worried!

Thank you

John

Title: I had that one too long time ago.
Post by: paul on July 22, 2005, 12:00:41 pm

Here is the post on it:

http://listmailpro.com/forum/index.php?topic=241.msg865#msg865

You probably aren't running the lastest version and a user deleted an email while it was running.

Just delete that users through PHPmyadmin and run it again.

If you upgrade or click the option to save users who delete, you won't run into this agian.

Title: A Non techie...how to....?
Post by: jac on July 23, 2005, 02:31:47 am

THanks Paul

I did find you post from a while ago but being a non techie a few other questions:

1. How do I get into my PHP Admin?

2. How do I find out what version I am running

3. If I upgrade do I need to go into PHP adim at all?

I am sure there will be more questions but thank you for your help

---

John

Title: PS
Post by: jac on July 23, 2005, 02:32:42 am

The version of List Mail not PHP

---

John

Title: Here goes:
Post by: paul on July 23, 2005, 03:46:02 am

You should be able to be into PHPmyadmin through the control panel software for your site.  Most hosts offer CPanel or Plesk.  

If you upgrade it should solve it for future mails, but this mailing would have to be cancelled.

Title: Found...phpadmin
Post by: jac on July 23, 2005, 08:54:31 am

I have got into the phpadmin

where do I go to cancel the mailing I have loads of table and stuff listed on the left a follows:

   lm_codes
   lm_config
   lm_custom
   lm_follow
   lm_hits
   lm_links
   lm_lists
   lm_saved
   lm_schedule
   lm_sendq
   lm_sent
   lm_users

I cannot see anything about cancelling a mail out.

Any ideas

Thanks
---
John

Title: Suddenly I am getting an error whilst sending...? HELP....
Post by: DW on July 27, 2005, 01:03:46 am

It would be easier to cancel a mailing by doing it from within ListMail.  If there are items in queue you should see a message stating as much at the top of the page when you login to your ListMail Admin.  Just hit "Cancel" next to the mailing you wish to cancel.

I highly recommend upgrading as some SMTP fixes have been made for the latest release.

Regards