ListMailPRO Email Marketing Software Forums
ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: carlyn on May 02, 2008, 07:20:19 am
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I have a concern that hopefully someone can help me sort out.
It appears that my unsubscribe option may not be working like it did a few days ago. Here's what I'm encountering:
My setup:
- users can manage subscriptions (and do unsubscribes) through profile.php only.
- All list settings are sent to notify admin when a user unsubscribes, which has always worked in the past but not now.
Potential problem:
- I've sent out a large amount of emails and I see NO unsubscribes coming through, either in my user database or in an admin notification. This is VERY unusual that no one on a large list would unsubscribe. (Yes, the link to their profile.php was included and appears functional)
When I test this with several of my email addresses, it appears that an email address is being removed from the list, however admin never gets any notification.
Normally this wouldnt be a big deal, but the two problems combined have me worried that something is not working right. (admin notifications for unsubscribe not being sent, even in testing; no unsubscribes coming through from my email).
Any ideas?
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You said it was working before. Were you using a standard remove link previously? You could email me the profile.php code you are using to dean@... (include a link back to this post) which would allow me to offer further suggestions.
If possible I would recommend setting up a test list to see if you can recreate the issue with test subscriptions.
Regards