ListMailPRO Email Marketing Software Forums

ListMailPRO Email Marketing Software Forums => General Help & How-To => Topic started by: mike_mac on September 29, 2006, 12:20:19 pm

Title: Warning: 100% of messages were skipped due to timeout...
Post by: mike_mac on September 29, 2006, 12:20:19 pm

authentication or unknown error!

I get this message (on the connecting to server to que messages screen) all of a sudden when i try to send an email, listmail worked fine yesterday. Due to us having server problems i changed the www DNS record to point my domain to a different server, although the only thing that uses the domain name in listmail is the bounce back (i havent changed the MX records and my usual email still works), when i do a test settings i get this.

[Bounce Handling]
Is enabled?  Yes, Using a mailbox
Connecting.. Connected!
Verifying username and password... Verified!
The bounced message mailbox is configured correctly.

[SMTP Server]
Is enabled?  Yes
Connecting to SMTP server.. Connected!
Sending test email to remote address.. Problem setting receiver to Remote Test Address
The SMTP server is not configured correctly. Check your settings.

if i change the test email address i get a message saying everything is OK (and the test message to my inbox), but when i try to send mail, i still get the same error message.
Also I havent changed anything on my server except adding a domain as mentioned above.

Title: Warning: 100% of messages were skipped due to timeout...
Post by: DW on September 29, 2006, 06:28:43 pm

This is likely due to an authentication error.  I recommend enabling the SMTP log during your mailing, or globally from the Config page (v1.87+) so we can see more information.

Regards

Title: smtp log
Post by: mike_mac on September 30, 2006, 02:04:49 am

This is the log

> EHLO localhost
250-server.example.com Hello localhost [127.0.0.1]
250-SIZE 52428800
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
LM: SMTP Pipelining Detected
LM: AUTH LOGIN Detected
> AUTH LOGIN
334 <username>
> <username>
334 <password>
> <password>
235 Authentication succeeded
> NOOP
250 OK
> MAIL FROM:
> RCPT TO:
250 OK
550-"The recipient cannot be verified.  Please check all recipients of this
550 message to verify they are valid."
LM: Undeliverable. RCPT response: 550-"The recipient cannot be verified.  Please check all recipients of this
550 message to verify they are valid."
. Skipping.
> RSET
250 Reset OK

Title: Warning: 100% of messages were skipped due to timeout...
Post by: DW on September 30, 2006, 01:03:09 pm

Be careful posting sensitive information to the forum, such as your base64-encoded username and password along with your SMTP hostname. :)

Strange, the MAIL FROM and RCPT TO lines not contain any email addresses.  There may be a problem reading the data from the ListMail database... or something else.

To learn more and/or find a possible bug I would be willing to do some hands-on testing for free on this.

You can securely submit your information here:
http://listmailpro.com/support?t=other

Regards

Title: submitted details
Post by: mike_mac on October 02, 2006, 05:27:30 am

I have submitted my access details through your form