Signup Extra File / Multiple Welcome Emails

[RowdyRhodes]

Hi Dean

As always, GREAT software and support.
I have a problem. Two problems actually that pertain to the same thing.

Remember we have the signup_extra.php file in use and we wrote the code to add a user to a second database after confirmation? Well, I've got some strange stuff going on.

If a user has signed up, but then doesn't wait for the confirmation email to arrive - sometimes they sign up again! and again and again and again, using the same address because LMP signup code does not know the address is in the confirmation queue. On signup it only looks to see if the user is in the active/confirmed database table.

THEN what happens is that they get their confirmation, after signing up a zillion times in impatience and when they click that confirmation, they get a zillion welcome messages [well not a zillion, but one welcome for everytime they signed up during the time of their initial signup and the receipt of the confirmation mail]. That in itself is not a problem for me, but is for them because suddenly they are deluged with welcomes [serves 'em right for being impatient <grin>].

BUT where it does cause a problem for me is that second database. For some reason, if as an example, the person repeated the signup process six times, received one confirmation email, clicked the confirmation link, then the signup_extra.php file writes that user six times into the 2nd database, creating six duplicate accounts.

For now I am just deleting manually in the 2nd database [now that I know where the problem is coming from] because LMP does not create 6 accounts [thank you for that! <grin>] and I wanted to find out the solutions to the two problems.

Any ideas?

Thanks,
Rowdy

[DW]

Check out this reply I just made to another similar post.  It shows you the custom code you need to check for duplicates on the 2nd installation / list.

http://www.listmailpro.com/forum/viewtopic.php?t=108

[RowdyRhodes]

Check out this reply I just made to another similar post.  It shows you the custom code you need to check for duplicates on the 2nd installation / list. http://www.listmailpro.com/forum/viewtopic.php?t=108

Hi Dean,

Thanks for the quick response. The link above though doesn't take me anywhere other than the main menu of your forums. I can't find the answer you mention.

I also realize that when you do get me to that answer it will solve one of my problems, but the second issue of multiple welcome emails I could use a hand with:

According to the user who started this whole ball of wax rolling received eight welcome messages after confirmation. I talked with him and he swears up and down that he only signed up once, waited for the confirmation, clicked it once and then received the eight welcomes. I;ve noticed other users in the past being reported to me as new signups multiple times as well, but just thought that they were impatient. When I've signed up [using five different test accounts] I don't get multiples. So I guess the questions are:
1. is it possible there's a problem? Anyone else having multiples like this?
2. could it be ISP specific [ie is where the welcomes are being sent to or from or a combination of both that triggers the problem?] This guy is an att.net user and I'll start to pay more attention to see if there is consitency in the ISPs and the users who are multipled.

Let me know about that link above though - I'd like to get that signup_extra one put to rest as soon as possible because it is increasing my workload.
Thanks,
Rowdy

[DW]

Rowdy,

Strange you can't use the link to the post - it seems ok for me.  Other members have reported the same thing when I post such links.  The post I wanted you to look at can be found in the following thread:

ListMail Forum -> Other -> Combining mailing lists, locally and across domains

I will have to do some investigation on the multiple welcome messages on confirmation issue.  Usually when I test this sort of thing I too have trouble recreating it.  Maybe I'll get lucky this time.. :?  I think it might have something to do with the mail server's handling of PHP mail().  I could have a chance to play around with it this evening.

[RowdyRhodes]

Rowdy,

Strange you can't use the link to the post - it seems ok for me.  Other members have reported the same thing when I post such links.  The post I wanted you to look at can be found in the following thread:

ListMail Forum -> Other -> Combining mailing lists, locally and across domains

I will have to do some investigation on the multiple welcome messages on confirmation issue.  Usually when I test this sort of thing I too have trouble recreating it.  Maybe I'll get lucky this time.. :?  I think it might have something to do with the mail server's handling of PHP mail().  I could have a chance to play around with it this evening.

Read that over about the signup_extra information and will pass it along to Richard at LUG, but I think it is an LMP problem becuase of the multiple welcomes. I've asked Richard whether their code and/or database can be set up to check to see if the user already exists before posting [which makes sense to me]. That will stop the double entries into LUG, but not the issue with LMP.

One good thing about this is that I now don't feel so on my own with the problem. Others have experienced, as well as yourself. I'll leave it in your capable hands and wait for a patch. In the meantime I'll just manually delete duplicates.

Thanks for the information.
Rowdy