all working exept cron

[paulw]

i dont know if anyone can help.
I have got everything working, but the problem i get is setting up cron.
i have got the server people that say they have set it up right but it still does not work on the timer.

I asked the server people to please check it and the reply was.

"I've tried running the command directly through a browser but it seemed to
time out so i'm wondering if whatever it's trying to do is taking to long to
execute and never completing. Please let me have some further details and i'll take another look."

The people i use for my server are very helpfull and will do anything in there power to help me as it is a dedicated server. So i know they are not messing me about.

Please help.

Thanks
Paul

[DW]

Hi Paul,

Some ListMail scripts need to run longer than 30 seconds and some servers are not configured to allow this by default.  Please ask your host about disabling "PHP safe mode" for your domain, which might allow the script to run as long as expected.

Are you using the mailbox method of bounce processing and/or sending tens of thousands of followups?  These are time consuming processes.

Regards

[paulw]

i have tried to apply for paid support, but the transaction with paypal and credit card does not go through. I need to get this finnished and out of the way as soon as possible.
If you can give me the email address to pay by paypal direct then i will send the money.

Please help
when i bought the programme i had no trouble with payments

Thanks
Paul

[paulw]

this is the command that they have put in the server. do you think this will work

04*** /bin/fetch -o /dev/null/ http://www.thisisthewebsite.co.uk/mail/dailymail.php?pw=thepass

please help
thanks
Paul

[paulw]

I thought this was the forum for getting backup with the software we bought. But i am having problems getting information back.

Am i posting in the wrong place
Have i offended anyone (because i did not mean to)
i am stuck and i just need some kind of answer.
am i asking the wrong questions

please

thanks
paul

[DW]

Hi Paul,  have been unexpectedly away.  The task your host set up looks like exactly what you need.  Please let me know if you require further assistance.

Regards