Author Topic: Moved site, now bounces don't work (Read 2624 times)

DB · « **on:** April 19, 2005, 11:46:55 am »

Hi all,

I switched my site to a new CMS, and removed all of my site content to get a clean start.

I copied back my listmail directory, and I can send newsletters OK. However, I didn't get any bounced emails. When I looked into it, I found that I needed the cgi's. I copied them in, but I still don't get bounced emails.

I never removed the email forwarder that points to the CGI. The cgi permissions should be OK (755). The emails are sitting in my queue like so:

Code: [Select]

150P Received: from mailnull by web.webhoster.com with local (Exim 4.43)
	id 1DNL75-0005Qz-Oo
	for bounce@newsletter.com; Sun, 17 Apr 2005 20:31:47 -0500
036  X-Failed-Recipients: subscriber@aol.com
031  Auto-Submitted: auto-generated
063F From: Mail Delivery System <Mailer-Daemon@web.webhoster.com>
025T To: bounce@newsletter.com
059  Subject: Mail delivery failed: returning message to sender
052I Message-Id: <E1DNL75-0005Qz-Oo@web.webhoster.com>
038  Date: Sun, 17 Apr 2005 20:31:47 -0500

Do I need to change something else, or is something broken?

DW · « **Reply #1 on:** April 19, 2005, 06:56:06 pm »

Are you sure you copied the CGIs back into the location needed by the forwarder (and not just into the ./cgi sub-folder that comes with ListMail). Are the CGIs the same as before?

Regards

DB · « **Reply #2 on:** April 19, 2005, 07:09:06 pm »

Code: [Select]

root@web [/home/username/public_html/cgi-bin]# la
total 40K
drwxr-xr-x   2 username nobody 4.0K Apr  5 15:46 ./
drwxr-x---  18 nobody  nobody 4.0K Apr  8 06:17 ../
-rwxr-xr-x   1 username nobody 1.5K Apr  5 15:46 bounce.cgi*
-rwxr-xr-x   1 username nobody  15K Apr  5 15:46 cgiecho*
-rwxr-xr-x   1 username nobody 3.1K Apr  5 15:46 entropybanner.cgi*
-rwxr-xr-x   1 username nobody 3.1K Apr  5 15:46 randhtml.cgi*
-rwxr-xr-x   1 username nobody 2.3K Apr  5 15:46 signup-list1.cgi*

I just did a "cp" from the old cgi-bin to the new cgi-bin.

In fact, I just now did a "diff" to make sure they're the same, and they are.

And my mail forwarder is set to "|/home/username/public_html/cgi-bin/bounce.cgi"

DW · « **Reply #3 on:** April 20, 2005, 10:56:12 am »

Do you have administrator access to the server? If so, you can follow the mail log and see what is says when you send an email to the bounce address.

The command to follow the log:

tail -f /var/log/maillog

DB · « **Reply #4 on:** April 20, 2005, 05:38:41 pm »

This is what I get

Code: [Select]


2005-04-20 19:34:58 1DOPek-0005JH-35 <= admin@emailserver.com H=(emailserver.com) [66.123.123.45] P=esmtps X=TLSv1:AES256-SHA:256 S=3706
2005-04-20 19:34:58 1DOPek-0005JH-35 ** |/home/username/public_html/cgi-bin/bounce.cgi (bounce@newsletter.com) <bounce@newsletter.com> R=virtual_aliases_nostar T=virtual_address_pipe: Child process of virtual_address_pipe transport returned 127 (could mean unable to exec or command does not exist) from command: /home/username/public_html/cgi-bin/bounce.cgi
2005-04-20 19:34:58 1DOPek-0005JP-A9 <= <> R=1DOPek-0005JH-35 U=mailnull P=local S=4607
2005-04-20 19:34:58 1DOPek-0005JH-35 Completed
2005-04-20 19:34:59 1DOPek-0005JP-A9 => admin@emailserver.com R=lookuphost T=remote_smtp H=emailserver.com [66.123.123.45] X=TLSv1:AES256-SHA:256
2005-04-20 19:34:59 1DOPek-0005JP-A9 Completed

Thanks for looking at this!!

DW · « **Reply #5 on:** April 21, 2005, 01:17:02 pm »

It's hard to say whether the error was generated trying to run bounce.cgi or when running a command from inside bounce.cgi.

Is "wget" on your server in the path expected by bounce.cgi? The default is /usr/bin/wget. Here's a command to find it on your system:

which wget

if you'd like me to go in directly, submit a tech request of the type "Other" with your server details.

Regards

DB · « **Reply #6 on:** April 22, 2005, 07:34:06 pm »

Code: [Select]

root@web [~]# which wget
/usr/bin/wget

DW · « **Reply #7 on:** April 23, 2005, 01:13:43 pm »

It's really hard to tell exactly what is causing the error. I could guess some more (such as checking the path to perl at the top of bounce.cgi..) but guessing may not resolve the issue quickly. If you would prefer, please submit your server info along with a note and I will take a look.

Regards

DB · « **Reply #8 on:** April 28, 2005, 05:04:54 am »

I submitted this, but haven't heard back...

How can I get an update?

DW · « **Reply #9 on:** April 28, 2005, 07:22:38 am »

I apologize - it's been busy - I should have a moment to check it out today, shortly.

Regards

DB · « **Reply #10 on:** May 10, 2005, 08:25:46 am »

Hi,

I sent this in a while ago, and you tried to get in, but the FTP was messed up.

I've been working on the FTP to see if I can get in, and it's not working. The config must be screwed up, and I can't get it working.

Can I get you in using a different method? SCP or SSH?

Thanks!

DW · « **Reply #11 on:** May 10, 2005, 08:36:33 am »

Yes, I can use SCP. Please update your support ticket so that I am notified.

Regards