Author Topic: Confimation link not working with some email clients. (Read 2425 times)

prayworld · « **on:** August 15, 2007, 05:27:19 am »

Does anyone else have this problem? And what is the solution? I have a number of people that respond telling me the confirm link doesn't work. Some of them send me the confirm email, and when I open it, the confirm link is fine. I actually use that link to confirm them myself. I guess this is an email client issue, but what is the solution?

DW · « **Reply #1 on:** August 15, 2007, 01:05:03 pm »

Have you recently changed web hosts? There could be delays up to 72 hours before DNS takes effect worldwide.

Do they have trouble reaching other pages of your web site? A firewall or other IP/IP-range block could be in place.

Regards

prayworld · « **Reply #2 on:** August 15, 2007, 06:28:24 pm »

Dean,
No other problems with any other pages, and there have been no dns changes, no server upgrades. Most people have no problem, it's just some, and even when those send me their emails, I can click their confirm link from my mail client and it's fine. Some of the trouble seems to come from aol addresses.

DW · « **Reply #3 on:** August 15, 2007, 07:43:09 pm »

Do you perhaps send text and HTML, so the link you see and click might not be what the client sees? Is there any evidence of the link being modified in the messages forwarded by your clients?

I'm running out of ideas... I wonder if the client is in fact browsing to the exact confirm link as contained in the message. Have you tried sending their own confirmation link back to them to see if it would work then?

Regards

prayworld · « **Reply #4 on:** August 16, 2007, 10:04:07 am »

Dean,
I am sending both text and html. So maybe the problem is that AOL does not translate the link properly in the text version, but when they send it back to me my mail client receives the html version and the link works? Is that possible?

Is there a problem with aol and other services not translating the links in the text emails? Is there a way to just send the link code for the !confirm link that they can just paste into their browser? I can't be the only one with this issue?

DW · « **Reply #5 on:** August 16, 2007, 11:16:49 am »

We used to automatically add an HTML "<a href" to all links in text messages for AOL but it was disabled because I found later versions of AOL do properly process links in text emails. It may in fact be HTML emails having the problem. You could try adding "aol.com" to the list of text-only domains on the Configuration page.

Regards

prayworld · « **Reply #6 on:** August 17, 2007, 01:03:56 am »

Dean,
Okay, I have added AOL to the text only list. We'll see how that works. I'll let you know in a few days.
Thanks.