Confirmation Problem

[don2]

I tried to subscribe from a webform and all of my contact details were added to list #2 perfectly but the confirmation email was sent to my admin email address instead of the email address that I entered on the webform.

Also, I wanted my contact details to be added to lists 1 & 2 but they were only added to list #2. Here's the code I entered in the webform.

<input type=hidden name=lists[] value=2,1>

[don2]

I deleted myself from list 2 and changed the html code on my form as follows:

<input type=hidden name=lists[] value=2>
<input type=hidden name=lists[] value=1>

Then, I completed my form again and was added to lists 1 & 2. List 1 did not require confirmation so I was listed as Active on it and Unconfirmed on list 2.

Instead of receiving a confirmation email at my admin email address which was not entered on the form, I did not receive a Confirmation email at all this time.

[DW]

I deleted myself from list 2 and changed the html code on my form as follows:

<input type=hidden name=lists[] value=2>
<input type=hidden name=lists[] value=1>

This is correct.

Instead of receiving a confirmation email at my admin email address which was not entered on the form, I did not receive a Confirmation email at all this time.

Are you able to get welcome/confirmation emails through with single list subscribe?  The sending process should not differ.  Welcome, confirmation, and some notification emails use the internal PHP mail() function.  Therefore, there may be a problem with the PHP mail() function on your server.

Regards

[don2]

Evidently, BellSouth is blocking email from my server since I entered my yahoo address on my webform and got the confirmation email.

I am paying over $160 a month for this dedicated server. I never send over 50,000 emails per day and most days I don't send any except for replies to requests for more information. I was using shared hosting with this company but could not send more than 1,000 emails per hour with shared hosting.

I read somewhere on this forum where you allowed hosting on your server. Do you have problems with blocking? Please send me the details on your hosting service.

[don2]

I thought BellSouth was blocking my IP but I can send mail to my BellSouth address through the SMTP server on income-opps.com but I don't get the confirmation email if I enter my BellSouth address on my webform. Therefore, the problem must be with ListMail. Please help!

[DW]

Your ISP could be blocking based on the Return-path, which might not be being set correctly:

In config.php:

Code: [Select]

// Use -f setting to set return-path correctly with PHP mail()
// This is used for welcome and confirmation messages.  If you are receiving "raw" bounce
// messages from welcome emails even if you have bounce configured this may need to be set.
$phpmailf = 1;

If you are the admin of the server (or can contact one) you may need to add the 'apache' user as 'trusted' with sendmail to avoid an authentication warning header being added to your email.

Regards

[DW]

You mentioned you were possibly interested in email-optimized hosting.

My hosting policy is as follows:

 - Negotiable pricing based on frequency and starting list size
 - All the bandwidth you need (10-15GB/mo) No problem.
 - 500 MB disk space (can be increased if necessary)
 - All email is rotated through several IPs to avoid undeliverables from temporary blocks
 - Logs are scanned from time-to-time for blocks
 - Your ListMail userbase may be scanned for potential 'spam-trap' addresses which are bad for the servers reputation
 - Daily incremental and weekly full site backup
 - Importing lists of 'obtained' or purchased email lists is forbidden.  You should collect subscribers from your web site or other direct marketing methods
 - Consistent delivery to AOL, HotMail, Yahoo, etc. other / temporary blocks are rare.
 - You can email your lists 1-3x a day if you like

General pricing guideline:
 - $15/mo minimum for up to 15,000 ListMail users
 - $25/mo up to 35,000
 - $35/mo up to 75,000
 - $45/mo up to 150,000

Email me at dean@listmailpro.com with your domain name if you're interested.  I can perform installation + migration if necessary.

Regards

[don2]

I changed the config file as you suggested and now I am getting the confirmation message at my BellSouth address. Thanks!

I hope the change does not have a negative effect on the deliverability at other domains.

I am the administrator of my dedicated server but I have no idea on how to add the 'apache' user as 'trusted' with sendmail or where to go to do it.

[DW]

The change should not affect deliverability.  You can verify any extra "authentication warning" headers by viewing the source of a welcome message.

Do you know if your server uses sendmail?  Many do not and use Exim (cPanel servers, etc) or qmail (Plesk servers), or another mailer.

Regards

[don2]

I suppose the mail server uses Exim since I see Exim Configuration Editor in the Webhost Manager.

[DW]

Under Exim I am not sure if the extra header will be added to your PHP mail() messages with the $phpmailf option enabled.  You'll have to check the source of a welcome message to see if there are any warnings.

Regards