Author Topic: Extra ! being sent out. Caused a PRICING problem. (Read 7753 times)

boundless · « **on:** April 14, 2005, 03:41:28 am »

I've been using this program for almost 3 years.

Yesterday, I upgraded to 1.8.

I have changed none of my follow-up messages as far as their text or message codes, but when I got a response from some of my customers from last night's mailing, where their first names were in the "RE:", there was a extra "!" in front of their name. It's as if ListMail saw !fname and only modified the "fname" string, leaving something like "!Dennis"

But the real problem just occured. I used to have a global code "!price" that would be inserted into our email which reflected the cost of the product.

However, NOW wherever the word "price" appears, the defined value is appearing! This caused a problem today because we recently raised our price, but because we don't use the global code in our emails anymore (too much to remember to keep up with), I didn't change the value.

So one of our emails has a line that says: "even at a price that pales in comparison", the old price of the program was inserted to read "even at a $67.00 that pales in comparison" which first, makes no sense, but also suggests that our program is a cost that it is not.

To me, this is a MAJOR bug that needs addressing. For now, I have to figure out where the word price (or any other word that also might have a code like it) is used and edit all the followup! This is not practical.

Please tell me what's going on and how to fix it.

However, if I choose "Send Email" and send a message to myself through my Test List, this does not occur.

What's up there?

Bob

mr.trevor · « **Reply #1 on:** April 14, 2005, 10:36:38 am »

Boundless,
I am sure DW can sort out what is happening for you but it just occured to me reading this that a 'quick fix' in the mean time might be to delete your global !price message code as you say you don't use it now.

boundless · « **Reply #2 on:** April 14, 2005, 10:59:04 am »

Quote from: "mr.trevor"

Boundless,
I am sure DW can sort out what is happening for you but it just occured to me reading this that a 'quick fix' in the mean time might be to delete your global !price message code as you say you don't use it now.

Yep!

That occurred to me right after I posted the message. Still needs to be addressed, obviously.

Bob

DW · « **Reply #3 on:** April 14, 2005, 11:31:45 am »

Bob,

I wonder if what you are experiencing is caused by incorrect 'priority' of list codes over global codes. I'm not sure why an extra '!' would remain when processing any code, however.

It would be great to see an example of what's going on as it happens. Is there any way for you to recreate the error without emailing your live list?

Would you mind me logging in and taking a look? With access I can make an effort to recreate the problem and troubleshoot the files, if necessary. You can submit your information here (Please include a link to this post).

Regards

boundless · « **Reply #4 on:** April 14, 2005, 12:52:28 pm »

Quote from: "DW"

Bob,

It would be great to see an example of what's going on as it happens. Is there any way for you to recreate the error without emailing your live list?

Dean,

It doesn't happen when I mail live if that says anything at all to you. When I mail live the name seems to work just fine. It was the dailymail that was doing it in the followups. Does that mean anything to you?

Bob

DW · « **Reply #5 on:** April 14, 2005, 03:32:52 pm »

Bob,

The information, that it happens in dailymail but not Send Email, is useful. It would be handy if you submit your information so that I can see exactly how your codes are set up. Of course, if you would rather not I understand - I can attempt to recreate the error and can check dailymail / send email for any differences.

Regards

mr.trevor · « **Reply #6 on:** April 14, 2005, 04:33:46 pm »

This doesn't happen on mine, authough I haven't got !price defined but I do have !date which works fine when I mention date in a text. I wondered if you had any problem with other defined words in messages Bob, such as date, and if it the reports noticed were for both text and HTML. Don't let me confuse the issue that DW is dealing with but it sounds interesting.

boundless · « **Reply #7 on:** April 14, 2005, 05:48:41 pm »

Quote from: "mr.trevor"

This doesn't happen on mine, authough I haven't got !price defined but I do have !date which works fine when I mention date in a text. I wondered if you had any problem with other defined words in messages Bob, such as date, and if it the reports noticed were for both text and HTML. Don't let me confuse the issue that DW is dealing with but it sounds interesting.

The most annoying one is "!fname", where Bob would show up as !Bob - but again, it seems to only happen in the daily mail follow-up.

Bob

DW · « **Reply #8 on:** April 15, 2005, 10:09:57 am »

Hi Bob,

I'm going to look into this - I haven't forgotten about you (I had some pressing server issues last night). From the lack of response (maybe you missed my request?) I assume you will not be submitting your server details so I can check out your configuration directly.

Either way, I'm going to do some testing based on the information I've been provided so far shortly.

Regards

boundless · « **Reply #9 on:** April 15, 2005, 10:28:06 am »

Quote from: "DW"

Hi Bob,

I'm going to look into this - I haven't forgotten about you (I had some pressing server issues last night). From the lack of response (maybe you missed my request?) I assume you will not be submitting your server details so I can check out your configuration directly.

Well, if there's any way around it, I want to pursue that. There's just so much there...I'm sure you understand.

Bob

DW · « **Reply #10 on:** April 15, 2005, 12:04:25 pm »

Bob,

I understand and commend you on your security measures.

I have a few quick questions: Are all of your codes in Global Codes, or do you have list-specific codes? Can you tell me if the names of the codes having the problem (is it all of them?) exist anywhere else (e.g. !price on global AND !price on list 1, or on list 1 and list 2)? Have you enabled "Capitalization" on your name codes? Have you entered anything into the "Default Output" section of the name/other codes for when data is not found?

I'm going to see if I can smoke this one out now.

Regards

boundless · « **Reply #11 on:** April 15, 2005, 12:43:05 pm »

Quote from: "DW"

Bob,

I understand and commend you on your security measures.

I have a few quick questions: Are all of your codes in Global Codes, or do you have list-specific codes? Can you tell me if the names of the codes having the problem (is it all of them?)

I haven't tested them all, but I have another custom code that inserts my sig file, and it doesn't happen with that, even in a mail where !fname DOES leave the exclamation point.

Quote

exist anywhere else (e.g. !price on global AND !price on list 1, or on list 1 and list 2)?

I only have it defined in Global Codes (although I've removed it completely for the time being)

Quote

Have you enabled "Capitalization" on your name codes?

I don't recall seeing that option, but all my codes are lowercase and in the case I've talked about in this thread, so was the word that was replaced.

Quote

Have you entered anything into the "Default Output" section of the name/other codes for when data is not found?

Not to my knowledge. I don't remember seeing that either. Is that new?
I'll have to go back and take a look. I may just have not ever used it before.

Bob

DW · « **Reply #12 on:** April 15, 2005, 03:26:28 pm »

Three more questions:

1. Are the codes having problems actually nested inside a code of the type 'Custom Text' or are they just on their own?

2. Does the !fname code exist in more than one place? (e.g. Global AND List 1)

3. Are you sending text-only or text+HTML?

Regards

DW · « **Reply #13 on:** April 15, 2005, 03:52:02 pm »

I apologize for this taking so long. So far I haven't been able to recreate the error. :? Would you email me the content of the specific followup(s) causing the problem and explain to me how the codes are (or were) set up when the error occurred?

Thanks

mr.trevor · « **Reply #14 on:** April 15, 2005, 04:13:24 pm »

Dean,
This seems so unique that I was wondering if there was just a glitch during uploading the upgrade to v1.8 of if all the files did not get replaced... It seems so hard to replicate that maybe the installation of Bob's update is just slightly corrupt.