Link Tracking Issue

[lindao]

After receiving a complaint from a subscriber, I clicked on the link in my own ready notice to make sure it worked. I did this once. Since then the link tracking has listed me 11 times! Most recently this afternoon when I wasn't even online.

Do you have any idea what could cause this? I've had a lot of multiple entries for subscribers but I thought they were just going back to the issue to check out one thing or another. Now I'm wondering if ListMail is tracking properly.

This brings me to another question. Is there any way the tracking feature can be programmed to count only unique clicks?

Other than for this problem, I'm really pleased with ListMail. Compared to all the other systems I've used, it's head and shoulders above!

Thanks!  
Linda

[DW]

Hi Linda,

Thank you very much for your kind comments!

I suspect there may be a problem with link tracking where the wrong user ID is being read...  These clicks probably belonged to other users.  I don't see a reason / way you (or your browser) could load the link 11 times without you noticing.   I'll have to look into it but may not have a solution quickly.  I've made a note to work on it and included a link to this post.  I will update you as soon as I know more.

Regards