How to Activate Followup Messages

[edbagley]

I  have a mailing list I am not using because I do not know how to activate it.  I want everyone on my list to start receiving my mails to them, and also want any new subscribers to start the same followup sequence at the beginning when they come on board.

I have a sequence of 5 emails set to go but do not know how to activate these emails because subscribers signed up weeks ago.

I am also using the cron feature.

Is it as simple as using the "Reset Users" button or the "Load Set" button, both of which appear at the bottom of the Followup Message Queue?

Ed Bagley

[DW]

Ed,

Followups if they exist for your list(s) are processed and sent (if due) automatically by dailymail.  It sounds to me like your cron task is not running as expected - are you receiving the dailymail report each day?

If your users are already at Seq #1 (the beginning of the sequence) there is really no reason to reset them.  Saved sets are pre-configured sets of followups that can be applied to your (live) lists.

Regards

[edbagley]

Hey DW,

This system is too hard to follow. To say this is easy is the overstatement of the last century.  It is beyond difficult with the information provided; it is closer to ridiculous.  Good Grief, man, what is missing?

For example, I have 5 follow-ups in my queue for my List 1. The Seq for these are 1,2, 3,4,5.  The Delay is 0,0,0,0,0.  The Cron is:

Seq 1 Delay 0 Cron **2 (for Tuesday)
Seq 2 Delay 0 Cron **4 (for Thursday)
Seq 3 Delay 0 Cron **6 (for Saturday)
Seq 4 Delay 0 Cron **2 (for Tuesday)
Seq 5 Delay 0 Cron **4 (for Thursday)

I expect these first 5 followups to go out as set by me, and to automatically begin as set when a new subscreiber signs up to my list.

Now, if this is not right, tell me.

If this is right, why, after doing this, and clicking on my List Settings, and then going back to Followups, all of the Cron settings disappear?

What is going on here?

WHY CAN'T THIS WORK???

I am bside myself fussing with this system.  I have wasted two months of time trying to figure all of this out when if you were on the phone to me directly, had my account open to the followup page for List 1, this would be solved and done in 1 minute, and I could write down the steps and not have to bother you again.  I will pay for the phone call.  Try (800) 965-6484.

As for the dailymail list, if what you are talking about is the list that tells me how many subscribers I have on each of my mailing lists, then, yes, I was receiving that but do not remember seeing it in recent days.  If it is something else, I have no idea what you are talking about.  And, why is it that you cannot simply access my account, see if my cron is working, and if not, just fix it?

Ed Bagley

[DW]

Hi Ed,

I apologize for the delay.  I was awake for 34 hours yesterday upgrading my computer from Windows 2000 to XP Pro...

Seq 1 Delay 0 Cron **2 (for Tuesday)
Seq 2 Delay 0 Cron **4 (for Thursday)
Seq 3 Delay 0 Cron **6 (for Saturday)
Seq 4 Delay 0 Cron **2 (for Tuesday)
Seq 5 Delay 0 Cron **4 (for Thursday)

With this setup after users sign up, no matter what day it is, they will have to wait until the next Tuesday to receive the first followup.

If you want messages to start X number of days after subscribing you would simply use the Delay feature with nothing under Cron.  Check out this help page:

http://www.listmailpro.com/help/followups.html

I expect these first 5 followups to go out as set by me, and to automatically begin as set when a new subscreiber signs up to my list.

They should be sent, starting the next Tue after signup, as long as Dailymail is running properly

If this is right, why, after doing this, and clicking on my List Settings, and then going back to Followups, all of the Cron settings disappear?

This is likely because you must click "Save" next to each row individually after modifying it. You can only save one at a time... as it is throughout the rest of the program currently. (I hope to one day fix that!)

As a one man operation with a couple thousand clients and several ongoing projects I unfortunately am unable to offer telephone support at this time.

If it is something else, I have no idea what you are talking about. And, why is it that you cannot simply access my account, see if my cron is working, and if not, just fix it?

Only forum support is free.  Hands-on assistance must be ordered at http://listmailpro.com/support and I would require at least a token payment of $20 (the cost of an "update") to look into this issue.  If you recently ordered hands-on assistance please reply to your created support ticket and I will investigate.

Regards, DW