Author Topic: HTML mails (Read 2451 times)

spirit · « **on:** February 19, 2007, 11:07:05 am »

When I send an HTML message to a list all that gets shown by the receiving user is the text version. When I send a preview, it all looks good but when I send the message all that the user sees is the text version. Users I checked used Outlook Express.
thanks, Terry

spirit · « **Reply #1 on:** February 27, 2007, 08:09:44 am »

From the lack of response to my question can I asume what I am experiencing is normal behavior? Is there a way to actually send html newsletters that users can see?

DW · « **Reply #2 on:** February 27, 2007, 02:56:56 pm »

Greetings,

This one slipped through the cracks - sorry about that... and I thought I was keeping right on top of everything. :oops:

Quote

When I send the message all that the user sees is the text version. Users I checked used Outlook Express.

In the ListMail "User Database" click "Edit" next to the user experiencing the problem. Are they set to "HTML + Text"?

The receiving users' client could have HTML disabled. Note that when sending HTML a text version MUST be included for those whose email clients don't support HTML or have HTML turned off. I recommend simply setting up a message code of the type "Link to HTML" and using that as your text message to avoid having to create multiple copies of the same message.

Please let me know if I can be of further assistance

Regards

spirit · « **Reply #3 on:** February 27, 2007, 03:11:45 pm »

Quote from: "DW"

Greetings,

This one slipped through the cracks - sorry about that... and I thought I was keeping right on top of everything. :oops:
Quote
When I send the message all that the user sees is the text version. Users I checked used Outlook Express.

In the ListMail "User Database" click "Edit" next to the user experiencing the problem. Are they set to "HTML + Text"?

The receiving users' client could have HTML disabled. Note that when sending HTML a text version MUST be included for those whose email clients don't support HTML or have HTML turned off. I recommend simply setting up a message code of the type "Link to HTML" and using that as your text message to avoid having to create multiple copies of the same message.

Please let me know if I can be of further assistance

Regards

Thank you for the response .... the settings are for "HTML + Text" The mail clients tested are set for html. When I looked at the source code on the received message all the html tags are striped from the message. Like I said before, the preview looks fine....

DW · « **Reply #4 on:** February 27, 2007, 04:28:06 pm »

I'll have to take a look at it - I can't tell from here. Can you submit your info along with steps to recreate it?

https://www.listmailpro.com/members/?typ=other

Regards

DW · « **Reply #5 on:** February 27, 2007, 07:52:29 pm »

After further investigation it seems your host has disallowed HTML email. This may be by design or could be a mistake:

I sent a test email to myself from your installation and got the following headers:

Quote

To: "D W" <test@example.com>
Subject: Your subject
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="=_6c90f4daf2cdd212f4f4d7c1bf62f415"
X-Mailer: ListMail v1.87
X-LMP-Recipient: test@example.com
X-Rockies-MailScanner-Information: Please contact the ISP for more information
X-Rockies-MailScanner: Found to be not infected
X-Rockies-MailScanner-SpamCheck: not spam, SpamAssassin (not cached,
score=-13.466, required 5, ALL_TRUSTED -1.80, BAYES_00 -15.00,
FH_DATE_ISNT_2006 0.33, FH_DATE_ISNT_200X 1.27, HTML_40_50 0.50,
HTML_FONT_SIZE_LARGE 1.24, HTML_MESSAGE 0.00)
X-Rockies-MailScanner-From: bounce-spirit@example.net
X-Spam-Status: No

This is a multipart message in MIME format.

--=_6c90f4daf2cdd212f4f4d7c1bf62f415
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit

This is where the TEXT message goes...
--=_6c90f4daf2cdd212f4f4d7c1bf62f415
Content-type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

This is where the HTML goes, HOWEVER, the HTML is not showing in Outlook. Upon further investigation your server (the mail scanner mentioned in the headers?) appears to have changed text/html to text/plain... !

And here's a test from my server with the exact same message (I copied and pasted yours...)

Quote

To: "D W" <test@example.com>
Subject: Your subject
From: "New List Newsletter" <news@example.com>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="=_8e38fdc0e2f31c7f8b827c8bfb6913a4"
X-Mailer: ListMail v1.87
X-LMP-Recipient: test@example.com

This is a multipart message in MIME format.

--=_8e38fdc0e2f31c7f8b827c8bfb6913a4
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 7bit

Your text message...
--=_8e38fdc0e2f31c7f8b827c8bfb6913a4
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Your HTML message... Since it's text/html it should show up in Outlook with HTML enabled... and it does.

Please ask your host if they have disabled HTML email and please let me know if you require further assistance!

Regards

spirit · « **Reply #6 on:** February 28, 2007, 07:06:51 am »

Quote from: "DW"

After further investigation it seems your host has disallowed HTML email. This may be by design or could be a mistake:

Please ask your host if they have disabled HTML email and please let me know if you require further assistance!

Regards

Actually, I am my own host. I did some checking and playing with my "MailScanner" settings. It was set to allow HTML but to convert "dangerous" HTML hmmmmm... it classified the preview as "ok" but the real message as "dangerous" .... I disabled the setting for local domains and it seems to be working now.
thank you