Author Topic: Dailymail Stops before sending scheduled mailing (Read 1581 times)

melanie · « **on:** September 26, 2006, 06:32:51 am »

Dailymail is running fine - unless I have a scheduled mailing. On days without a scheduled mailing, it sends out followups and the dailymail report with no issues. On days when a mailing is scheduled, I have to go in 5-10 minutes after it is scheduled to start and resume it. After it is resumed it works fine. :?

Any ideas what's happening here? Anything I can do to fix it?

TIA

DW · « **Reply #1 on:** September 26, 2006, 01:40:00 pm »

Greetings,

Quote

On days when a mailing is scheduled, I have to go in 5-10 minutes after it is scheduled to start and resume it. After it is resumed it works fine.

When you resume the mailing does it take more than 5-10 minutes, that is, is it longer than the initial dailymail send process? If it does -not- take longer then resume may not be reaching a hard-coded server script timeout (whereas the dailymail process is reaching the limit). If this is the case, your host can turn off PHP "safe_mode" which should resolve this.

Regards

melanie · « **Reply #2 on:** September 26, 2006, 01:43:12 pm »

No - it takes 2-3 hours usually - and it never stalls out after we click resume.

DW · « **Reply #3 on:** September 26, 2006, 02:23:27 pm »

In your daily scheduled cron task is dailymail being called from the command-line, perhaps, instead of through the recommended '/usr/bin/wget' utility? The reason I ask this is that command-line scripts can have different PHP settings (such has timeout) than browsed-to scripts.

My next suggestion is to enable the SMTP debug log to see if an SMTP error is causing the problem. Are you on a more recent copy with this feature? The option "Always write SMTP Log" can be found in the SMTP section of the Config page.

Regards

melanie · « **Reply #4 on:** September 26, 2006, 02:29:25 pm »

the cron is running through wget

we're running 1.86, and I don't see this option. I'll upgrade to 1.87 and see if it fixes the problem and enable the ftp log - the next scheduled mailing is on Thursday.