Dean (sorry, I got carried away with this.)
Although I agree in principle that people need to know if it will do what they are looking for at the time, I wouldn’t skimp on the more detailed side either.
As I mentioned earlier, Add2it AutoRespond Pro has two listings of details.
One list tells you what it will do, non-technically, and the second tells you how it does it.
Personally, I had to read through the ListMail on-line guide a few times to figure out what I could get it to do for me. I spent about three days trying out ideas on the demo version. I tried out just about every facility that I could find.
I only had to do this because it doesn’t tell you half of the things that you can get it to do.
There are many background details not mentioned. (Like that you can nest custom text codes..! Try and find that anywhere in the instructions, but I find it pure magic.)
I am one of these people that has to know how something actually works before I would rely on it. There are others that haven’t a clue and don’t have the time or interest. They just need to know if it will do their specific job.
You undersell MailList considerably. I actually find it frustrating that you have such a good system and others push theirs harder.
I have mentioned a few of these points, somewhat offhandedly, in previous mails. I am sure that others that have been with you over the years have probably said the same.
You mention about support. There are so many people on here that help others out it is quite beyond belief. This forum in itself is a main support selling point. There are probably few things that haven’t been mentioned in here before to help people, but it is a nightmare trying to find them when things are going wrong.
People (like me) ask the simplest things at first because they are unfamiliar. It only needs a comprehensive Q&A facility for that, all the help is already in here but mixed up.
Sorry this has gone on a bit… but I can honestly say that ListMail is one of the best pieces of work that I have seen. This may sound a bit exaggerated but I have managed technical design facilities for a number of years and written a few systems myself, so I think I know a bit about software design.
OK I give up. 1:45 in morning here and maybe I should calm down a bit.
**Just a thought, now that the price has risen… how about a drastic rebate for people switching from another system on proof of purchase? Maybe up to $100 discount.! With some membership lists circulating the details you could corner the market. Move everyone onto ListMail. Take over the world… Oh.. that’s too far.**
That’s my two pennyworth.
TW.