Moving ListMail Script onto another server

[garry]

Hi Dean,

I’m moving a client site for one of list mail scripts I previously purchased from you. In trying to install the software on the new web server (using localhost), I keep getting an error message that the product has been previously installed – when indeed it has not.

There is a second listmail script on this server (the first one I purchased from you) using localhost.

Each listmail script is using a different dbase name and username – the only similarity is the localhost name for the mysql server.

Am I receiving this error message because there is already a listmail script running on the localhost server? Any other ideas what may be causing this issue?

I am getting the following error message

Creating config database table lm_config.
**Error creating lm_config! Is the database login information in CONFIG.PHP correct? Did you already run install?

The databse login information is correct and I have checked the database using PHP Admin and no tables have been created.

Thanks for your help!

[DW]

Garry,

It's possible that you didn't enter your MySQL information correctly into config.php or you didn't set up the database, username, and password correctly in your control panel.

One common mistake is that on some servers you must first create the database, then the username/password, and THEN a third step, add the user to have permissions to the database.

It's also possible that you ran the install script and created the tables already.  If this is the case you should be able to login with the password "install", see the default program settings and be able to change them.

[garry]

Hi Dean,

I'm not sure if this will help in the troubleshooting process, but here goes. The error message....

Creating config database table lm_config.
**Error creating lm_config! Is the database login information in CONFIG.PHP correct? Did you already run install?

.....actually appears when I use "install" to login into the control panel.

I've successfully installed your script on this server before so I'm not exactly sure what has happened here.

Would I be better to delete everything and try to re-install?

Garry

[DW]

Deleting / replacing the files will not reset the database.  Do you know how to use PhpMyAdmin?  Double-check that the ListMail tables are not already created.  Also, double check your MySQL connection information in config.php and in your control panel before trying to "install" again.

[garry]

Hi Dean,

Yes, I have a basic understanding of PHPAdmin. I checked and there are no tables installed. I have also checked to ensure the MYSQL information in config.php is correct.

I'm investigating a potential IP conflict I discovered last night which may be a factor in this issue.

I'll let you know.

Thanks

Garry