Author Topic: No Longer Receiving Report on How Many Follow-ups are sent (Read 3252 times)

khass1108 · « **on:** December 21, 2004, 05:37:58 am »

It appears that my list is not receiving follow-ups anymore. Out of the blue, I stopped receiving the email notifying how many follow-ups are sent each evening. Also, did a couple of tests and the 1st email is not being sent either. Please advise. I have over 10,000 in my list and need this working properly. Thanks.

DW · « **Reply #1 on:** December 21, 2004, 01:38:06 pm »

When you say the first email is not being sent do you mean the welcome message, or, the followup that comes after?

Notifications and welcome messages use internal mail while larger mailings use SMTP.

Try sending a message to a test list with each sending method. If your messages get through with one method but not the other then there could be a problem with your host.

If messages don't get through with either method you may have reached a server limit on the amount of email you can send.

If messages aren't getting through with SMTP, do a search in this forum for "SMTP debug" to see how to provide more details about your SMTP connection. It could give us a useful error message.

khass1108 · « **Reply #2 on:** December 21, 2004, 02:27:29 pm »

The welcome message and follow-ups are not getting sent. I've tested several email addresses and none are receiving the messages.

My configuration for sending mail is and has always been:
Internal Sendmail PHP mail()

I have never used the SMTP configuration. Could I still have the server limit issue?

DW · « **Reply #3 on:** December 21, 2004, 02:40:21 pm »

Yes, you could have a limit on sending email. Unfortunately, PHP mail() does not give us any information about what's happening.

Additionally, it is really not recommended to use internal mail for a list of your size. This could very well be the cause of the problem. With internal mail, every single messages opens up a new running "process" on the server. It's possible that there are a ton of stalled processes (trying to resolve domain names, etc.) which has put you at your process limit and so only a few emails will get through.

It is *highly* recommended that you enable SMTP to prevent unnecessary processes. With SMTP, a single connection to the server is made for all messages to a list. (Welcome, confirmation, and notification emails are still sent with internal mail, however, to prevent too many connections to SMTP).

You may want to talk to your host about what happened because if not configured correctly the server can become bogged down. Tell them you sent 10,000 messages through PHP mail() and you think it is causing problems, and maybe suggest that they "kill" any remaining processes or stalled queue entries. Mailer optimizations should probably be made. You can view these in their own Forum.

Regards

khass1108 · « **Reply #4 on:** December 21, 2004, 02:53:26 pm »

I just set up the SMTP, tested it and it seems to be set up correctly. Are all follow-ups that haven't been sent going to be sent automatically now?

Do I still need to contact my host to see if the emails are "bogged down"?

I never sent 10,000 emails. Only about 300 per day. I have 12 different lists, with a total of about 5000 email addresses.

Thanks for your help.

khass1108 · « **Reply #5 on:** December 21, 2004, 03:16:06 pm »

Think I figured it out.

A week ago, I received an email stating that somebody tried to login to my Listmail account, so I decided to change my password. But I did not change the cron (DailyMail) password. I assume this is why my followups weren't getting sent.

Thanks again.

DW · « **Reply #6 on:** December 21, 2004, 11:27:35 pm »

I'm glad you were able to figure this out. I was WAY off.

Please let me know (in a new thread) if you have any more questions or troubles!

Regards

DW · « **Reply #7 on:** January 04, 2005, 11:42:28 am »

I apologize for the confusion recently. You stated, via email and in the forum, the following:

Quote

Why am I suddenly getting this from the cron output:
/bin/sh: /usr/bin/wget: No such file or directory

If the cron task worked before and then stopped working then it would seem that your web host has changed the path to, or disabled access to, the server program "/usr/bin/wget".

Please ask your host about this. Perhaps they can verify whether or not they have made changes to the program on your system.

Regards

khass1108 · « **Reply #8 on:** January 04, 2005, 07:18:00 pm »

I contacted my host and they were having problems with wget. So they said use wget.bat. Still didn't work. So they went in my account and played with the cron....only to accidentally run Dailymail about 12 times in one day! Not sure how I'm going to get this fixed now.

DW · « **Reply #9 on:** January 05, 2005, 11:03:47 am »

Do you have any followup messages scheduled? If so, all of your users would be significantly advanced in the sequence and would have received the messages.

If you don't have any followups then running dailymail more than once in a day doesn't really harm anything.

I've made a note about implementing protection, at least a warning, in case a dailymail run is attempted more than once per day.

As for the correct path to wget, your host will have to set this up and will hopefully help make it work for you.

Regards