Author Topic: Problems Unsubscribing Users (Read 2442 times)

dli · « **on:** March 15, 2006, 10:02:27 am »

Hi Everybody,

I am having a hard time to make the unsubscribe process work.

When I am in the Unsubscribe Confirmation screen and I hit the button Remove Me, I got the following message:

Warning: Variable passed to each() is not an array or object in /var/www/html/listmail/signup.php on line 27
Warning: reset(): Passed variable is not an array or object in /var/www/html/listmail/signup.php on line 63
Warning: Variable passed to each() is not an array or object in /var/www/html/listmail/signup.php on line 65
Warning: reset(): Passed variable is not an array or object in /var/www/html/listmail/signup.php on line 131
Warning: Variable passed to each() is not an array or object in /var/www/html/listmail/signup.php on line 133
ListMail Custom HTML not found! Please contact your administrator.

Does anybody know what I did wrong?

Thanks,
Alex

DW · « **Reply #1 on:** March 15, 2006, 07:58:22 pm »

That message is sometimes shown when the list # is not provided... There is also a somewhat known anomally where adding or removing "www." from your site URL can cause this.

Are you using form-based, or "Remove Link" message code style of removal?

Regards, DW

dli · « **Reply #2 on:** March 16, 2006, 08:53:52 am »

Hi DW,

I don't know what you mean with form-based and "Remove Link", sorry about that.

I have my unsubscribe confirmation code in the listmail configuration, I don't have a separate html page doing that.

If you want access my unssubscribe page it is at www.mirapath.com/unsubscribe.html. I created a user dw@dw.com if you want to try to remove it.

Thanks a lot,

DW · « **Reply #3 on:** March 18, 2006, 03:15:16 am »

It seems to be working now - has the problem been resolved?

Regards

dli · « **Reply #4 on:** March 20, 2006, 11:02:08 am »

No, it is not.

I still get the same message.

I can access the unsubscribe page, and click "Unsubscribe". When I go to the unsubscribe confirmation and click at "Remove me" I get the message.

Thanks,

DW · « **Reply #5 on:** March 20, 2006, 06:55:10 pm »

Try removing the "www" from your ListMail URL. Some servers have trouble with this. Failing that, upgrade to at least v1.85. If it still doesn't work I'll take a hands-on look for free.

Regards, DW

dli · « **Reply #6 on:** March 21, 2006, 09:35:38 am »

Hi DW,

I tried to remove the "www" and it still doesn't work.

I'm also using the V 1.85.

Thanks again for your help,

DW · « **Reply #7 on:** March 21, 2006, 12:57:09 pm »

Sounds like a possible bug. Please submit your info and reply to this ticket and I'll take a look.

Regards, DW

dli · « **Reply #8 on:** March 22, 2006, 08:57:52 am »

Hey DW,
I just opened the ticket.

Please let me know if you need more info.

Thanks,