sending out to the list twice

[chris6]

Hi Dean
We sent out an email each week to a list of 1500 subscribers, they all seem to be getting the email twice - why is this?

[DW]

Either you have hit "Refresh" on the sending page or your host could have a problem.   Some hosts will automatically "Refresh" the page for you.. What you need to ask your host is to make sure that the option "KeepAlive" is off in Apache's httpd.conf

[chris6]

Either you have hit "Refresh" on the sending page or your host could have a problem. Some hosts will automatically "Refresh" the page for you.. What you need to ask your host is to make sure that the option "KeepAlive" is off in Apache's httpd.conf

I have now asked our host to keep alive and that has been done and I don't hit the refresh button either. Yesterdays email  to 1500 all got the email twice too. It only happens on one database of customers that I imported rather than our newsletter subscribers. ie it is sending out a Send Email to 1500 rather than the daily drip of the newsletter sign ups, so it often takes ages and then come up with the "you have email in the queue do you want to resume or cancel.

[DW]

Are you using Send Email or scheduling a message?

I wonder if you have some test files of mine where items in the queue are not deleted as they are sent out.  This was a problem in one temporary release I let out.  Make sure you have updated your files to the latest available from the member area (V1.77b)