Author Topic: unsubscribe from multiple lists (Read 2184 times)

bbc · « **on:** January 15, 2007, 03:08:27 pm »

Hmm it looks like there's not an automated way to have people unsub from multiple lists, right? But I'm thinking there might be a way to use a form to allow them to unsub from my own site?

What I want to do is set up 3-5 "sublists" (each covered a specific type of content), then on the signup form automatically sign them up for all the lists- easy enough- but then allow them to unsub from specific lists they're signed up for- so far, all I see with the !remove is it would remove them from whatever sublist they received the email from- if they received email from list #4, e.g., if they unsub'd, they wouldn't get to choose to unsub from other of my lists they're on, is that correct?

Is there a way to use a form the way signup for specific lists is done in the form HTML (checkboxes) but for unsubscribing? Even if so, could it automatically check the ones they were signed up for so they can uncheck them?

This might be a lot to ask! :?

Thanks,
B

DW · « **Reply #1 on:** January 16, 2007, 01:46:22 am »

Hi Brian,

Click "Edit" next to the !remove message code in "Message Codes" -> "Global Codes". If you are on the most recent version you will see some options such as multiple list removal.

It may also be possible to set up a multi list subscribe form as in this example.

You'll have to test this one as I haven't played with the code in awhile...

Regards

bbc · « **Reply #2 on:** January 16, 2007, 10:31:20 am »

I set up an unsub form like that, took out the unsub confirm and changed the unsub custom html, but for some reason that last part isn't working- it's still giving me this text:

,

Your name was successfully retrieved from our database. We apologize if our mailings were an inconvenience to you and hope you are able to find what you were looking for in the near future. Please confirm that you would like your email address (bbcarter@xxxxxx) removed from our mailing list by clicking the button below.

DW · « **Reply #3 on:** January 16, 2007, 01:39:06 pm »

Hi Brian,

Please view the following forum posts and let me know if you require further assistance!

http://listmailpro.com/forum/index.php?topic=1528.0
http://listmailpro.com/forum/index.php?topic=1381.0
http://listmailpro.com/forum/index.php?topic=1284.0

Regards

bbc · « **Reply #4 on:** January 17, 2007, 03:44:53 pm »

I'd say I made a bit of progress: I realized I was looking at unsubscribe CONFIRMATION html I hadn't changed, but I wasn't sure why because I thought I'd set it to not require unsub confirmation.

In fact, I did I did have this checked:
One-click Remove (No "Remove Confirm" Custom HTML, just "Remove Success")

And since that's in !remove for GLOBAL codes, it shouldn't be list-specific or anything like that- so not sure why I'm getting the unsub confirm page

Thanks!
B

DW · « **Reply #5 on:** January 17, 2007, 05:22:20 pm »

Brian,

Could you have set up an additional !remove code (with the same name) for that list specifically? If so, the list-specific code will override the global code. If not, this could be a bug and you could submit your info for an investigation.

Regards