Problems importing since changing server

[office2]

Hi Dean,

Just wondered if you could help with a little problem I've been having with Listmail. I've used the import function a number of times without problems, however since I changed over to my own server [after volumes increased], now the import function doesn't work any more.

There's no error messages, or anything to suggest that something's up. Just when you select the file & hit the button, it just goes back to the first import screen as if you'd just hit "Cancel."

Any ideas?

Thanks for your help.

Richard

[DW]

Hi Richard,

Did you set the permissions on the ListMail attach folder?  This is the single-most important factor for file uploads.

http://www.listmailpro.com/help/attach.html

You must set or CHMOD permissions on the /attach/ directory to 777 or read, write, & execute access for all users

Regards

[office2]

Hi Dean,

Thanks for your quick reply!

I've checked with our techie guy and it seems that that's all set up as it should be.

What should I check next?

Thanks

Richard

[DW]

Hi Richard,

There isn't much else I can think of - I guess you should check that your ListMail URL, on the Configuration page is correct.

If you continue to have troubles please submit your info for an investigation.

Regards

[office2]

Thanks Dean,

Yep, the URL seems right unfortunately.

I believe we submitted all our info for an investigation in January when we were having some problems with funny characters being displayed but I don't think we ever closed the case - Do you still have our details on file?

Thanks

Richard

[DW]

Richard,

I have updated ListMail to the latest available from the member area.  You were on v1.86b and the latest is v1.87d.  It now appears to work.

Please let me know if I can be of further assistance!

Regards

[office2]

Fantastic!

Thanks for all your help Dean!

Richard